Pulse for Contact Centers
Transform your contact center with emotionally intelligent automation
Understand and respond to emotional inflection points to improve conversational fluency, resolution rate, and handle time.
The Emotion AI ROI
Emotion AI improves contact center KPIs without breaking conversational flow.
↑15%
Increase in close rates
↓30%
Time to close
↑10%
Revenue per customer
*From Cogito’s telecom case study
Your Real-time AI Assistant
Better customer intelligence
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Continuously monitor customer emotions and feedback to ensure ongoing satisfaction and identify opportunities for upselling and cross-selling.
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Use real-time emotional insights to detect customer frustration immediately, allowing you to address issues proactively and enhance the overall customer experience.
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Win new business faster than your competitors by showing innovation from standard contact center operations.