AI for Emotional Intelligence
Valence’s emotion AI helps companies understand how their customers feel, from their first sales conversation to each support call. Access emotion AI infrastructure to analyze human voices and to improve agentic AI conversational fluency.
Try Pulse API
Analyze emotions live during a conversation with our emotionally intelligent copilot for next best action prompts. Or use post-call for analytics to do better next time.
Capture Interactions
Integrate with human or AI voice agentic stacks to capture voice streams
Classify Emotions
Classify real-time emotions from the vocal tone and speech of your customers
Respond with Empathy
Track and respond to inflection points in conversations to drive positive business outcomes for customer based teams
Emotion AI that drives real results
Boost sales, loyalty, and feedback by putting emotion at the core of every AI experience.
Agentic AI with human understanding
Generate empathetic voice agents with emotion AI, moving beyond the uncanny valley to deliver natural, human-like experiences.
Efficiency with a human feel
Boost revenue with more efficient and effective conversations with generative AI, without losing the traditional high-touch emotional connection.
Emotion intelligence = business intelligence
Power your software with EQ for customer understanding. Optimize your user flows and feedback loops while knowing user reactions every step of the way.*
The emotional alignment problem
Valence believes in the power of robust and representatively diverse AI to revolutionize the way we live, work, and connect.
Emotional intelligence in AI is foundational to safe and meaningful human-AI interaction. In order to reach emotional alignment, we must train AI to accurately detect, contextually interpret, and appropriately respond to human emotions.
We've earned the confidence of major voices
Designed to help teams respond with empathy, deliver trust, and build stronger relationships at scale.
15%
Increase in
sales close rates*
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“It’s not just about analyzing emotional quotient. It’s the ability to take tone, cadence, phrasing, and context, and produce a measure that’s more meaningful to me as an agent.”
Jacob Bailon, Director of Engineering at Datamark
90%
Improvement in
customer feedback*
“Valence’s emotion AI allows us to offer a personalized experience through Thea that helps users understand and care for their emotional state in real time, while also giving us insight into how people feel as they use our app.”
Rachelle Barrack, Founder at Thea
10%
Increase in revenue
per customer*
*from Cogito’s telecom emotion AI case study
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